Refund Policy

This policy applies to services contracted with aiSocial, operated by Qudrah Information Technology Co. (شركة قدرة لتقنية المعلومات شركة شخص واحد), Unified National Number 7025825725, Riyadh, Saudi Arabia. It covers Digital Experience, Investor Relations and AI Solutions. A free enquiry or proposal request does not create a payment obligation.

Cancellation and any refund are assessed under your accepted project agreement and applicable Saudi law. Nothing in this policy limits a mandatory statutory right that applies to your transaction. A company's review of a request is not a condition for the existence of a statutory entitlement.

Email grow@aisocial.me with Refund or Cancellation Request in the subject. Include your name or business name, the order or invoice reference if available, the service concerned, and a short explanation. You may also contact your assigned project manager. Supporting information may help us identify a duplicate payment, service issue or undelivered work; do not send full payment-card or sensitive identity details by email.

We will review the request, explain the applicable contract terms and statutory rights, and provide the outcome and any refund calculation in writing. Raise concerns promptly so work or recurring services can be addressed, without replacing any statutory deadline with a shorter company deadline.

Where the Saudi E-Commerce Law applies, Article 13 provides a conditional right to terminate within seven days following receipt of a product or the date of contracting for a service, provided the applicable non-use and non-benefit conditions are met. The law's exceptions and resulting cancellation costs must be considered for the particular transaction; contractual and statutory warranty rights remain preserved.

An exception for products made to customer specifications or certain software purchases is not a blanket exception for every bespoke service or digital deliverable. Defect and nonconformity qualifications must be respected. Internal work having started does not by itself establish that a customer has received a benefit or lost every cancellation right.

Where applicable, Article 14 addresses delivery or execution delayed more than 15 days from contracting or the agreed date, subject to its agreed-extension and force-majeure qualifications. It can provide termination, return of sums paid and other costs arising from delay. Expected delays or difficulties materially affecting performance must also be communicated. This is not a universal requirement to finish every agency project within 15 days.

The seven-day cancellation window and the delay provisions are not promises about bank refund-processing time. The official Arabic legislation and the transaction's circumstances govern these statutory rights.

For cancellation outside a mandatory statutory entitlement, any earned-fee calculation, cancellation charge or third-party-cost treatment must be supported by your agreed terms and be lawful. We do not assume every deposit is non-refundable or impose an undisclosed deduction through this policy. The review should distinguish completed agreed deliverables, remaining work and any valid non-cancellable commitments.

For ongoing services, the accepted agreement determines the service period and any renewal or cancellation arrangement, subject to mandatory law. No automatic renewal or retrospective cancellation charge is created by this policy. Changing your mind after benefiting from a service does not necessarily create a full-refund right, but does not remove other remedies that apply.

If work is not delivered, materially differs from the agreed specification, or has a service defect, describe the issue and relevant agreement. Appropriate remedies can include correction, completion, a refund or other relief under the applicable contract and law. A custom-work or software exception must not be used to dismiss a remedy that still applies.

A verified duplicate payment or payment exceeding the amount actually due will be reviewed for correction and return of the excess. Statutory entitlements do not depend on discretionary approval under a general no-refund rule.

Where a refund is due, we communicate the amount, its basis and the proposed payment method. Subject to lawful and necessary verification, refunds should ordinarily be returned through the original method where available; any alternative must be safely agreed. Applicable tax adjustments must be reflected in the relevant records.

We do not publish an unverified standard bank-processing period. Timing depends on the applicable legal obligation, the agreed arrangement and payment-provider processing; we will provide the relevant status rather than use processing time to postpone a statutory remedy.

If the explanation does not resolve your concern, reply to grow@aisocial.me and request a further review. You retain the right to approach the competent Saudi authority or court and any other mandatory remedies. The Ministry of Commerce's consumer contact number is 1900.

PDPL governs personal-data protection, not refund entitlement. Refund-request information is handled under our Privacy Policy. These pages do not retrospectively change a signed agreement, and translations do not reduce statutory rights.